At  Needscart  , we take pride in delivering healthy, vibrant plants and quality products to your doorstep. However, we understand that sometimes things might not go as expected. Here’s how we handle returns:

✅ When Can You Request a Return?

You are eligible for a return or replacement if:

• The plant or product arrives damaged, broken, or in unusable condition

• You receive an incorrect item

🚫 What’s Not Eligible for Return?

• Minor transit stress (e.g., slight yellowing, drooping, or soil disturbance)—this is normal and your plant will recover with care.

• Products returned without original packaging, tags, or proof of purchase

• Returns requested after 24 hours of delivery

📩 How to Initiate a Return

Please contact us within 24 hours of delivery with:

• Your order number

• Clear photos or a short video showing the damage or issue

• A brief description of the problem

  Once verified, we’ll offer:

• A free replacement

• Or an exchange with another product of similar value (if available)